05 · Managed Support
Need someone to keep your systems running?
Dependable support for the systems your business runs on.
Systems need looking after. We provide ongoing ERP and CRM support, covering troubleshooting, maintenance, user assistance and configuration improvements, even when another provider originally implemented the system. What we support and how is agreed with you in writing.
What we do
Troubleshooting
Diagnose and fix errors, failed integrations and unexpected behaviour.
Maintenance
Keep the system healthy: updates, housekeeping and monitoring.
User assistance
Help staff get unstuck, with answers in plain language.
Configuration improvements
Small changes and enhancements as your business evolves.
Optimization
Review how the system is used and recommend improvements over time.
Take-over support
Support for systems implemented by another provider, starting with a review of what is in place.
Support arrangements
Support works best when expectations are clear. We agree them with you in writing and tailor them to your business.
Scope
Which systems, users and types of request are covered.
Channels & hours
How to reach us and when we are available.
Priorities
How urgent issues are handled first.
Review
Regular summaries of requests handled and recommendations.
Typical scenarios
Examples of the problems this service is designed to solve.
- Your original implementer is no longer available and nobody understands how it was configured.
- Integrations break occasionally and you want someone to watch and fix them.
- You want a dependable contact for your ERP or CRM.
Frequently asked questions
Can you support a system you did not build?
Yes. We begin with a review of the configuration and any documentation, then agree what we can support and how.
How is support arranged?
Scope, channels, hours and priorities are agreed with you in writing before support starts.
Is support only for problems?
No. Ongoing optimisation and small improvements are part of good support.
Related reading
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ERP
Odoo Implementation as Business Process Improvement, Not Just Software Installation
Why successful Odoo implementation starts with mapping your business processes, and how to structure an implementation that your team will actually adopt.
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Automation
Automating Inventory and Purchasing Workflows
How to automate reorder alerts, purchase approvals and goods receipt so inventory-led businesses reduce stockouts and manual follow-up.
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Kenya
Business Software Integration Challenges in Kenya, and How to Plan Around Them
Common integration challenges for Kenyan businesses, from mixed legacy tools to payment connections and compliance, and practical ways to plan around them.
Also see: Business Automation · Systems Integration · ERP & CRM Optimization · System Migration · Business use cases
Let's Solve Your Business Challenge.
Tell us where your processes and systems are getting in the way. We'll help you explore a practical solution.